I struggle with a whole host of fun stomach issues. I have Crohn’s Disease and also many food intolerances & sensitivities. I, like many, react poorly to high FODMAP foods. As much as I adore garlic and onions, they are the bane of my stomach’s existence.
I have a lot of trouble understanding my ever changing stomach’s needs. So often I will swear I am eating “safe” foods, yet I still look 6 months pregnant with bloating while also being in a lot of pain. Pinpointing my problem foods is a full time job, and that’s why when I heard about the Food Marble I was instantly sold. It’s this cute little gadget which is marketed to be an at home food tracker. It makes use of a breath test to see if the food you ate did or did not agree with your body. It helps track problem foods & makes it much easier to see which foods have trouble digesting properly.
“Hydrogen breath testing is available in the best hospitals in the world. We miniaturised the technology and made it accessible to everyone. When you eat something, it travels through your stomach and into your small intestine for absorption. If it's not fully digested, the remainder continues on to your large intestine where the bacteria start to break it down by a process called fermentation. Hydrogen is only produced during fermentation. This hydrogen makes its way into the bloodstream and begins to circulate around the body, moving to the lungs. Once it reaches the lungs, the hydrogen is exhaled on your breath. When you breathe into your device, you can measure the level of hydrogen at that time.”
So to summarize, this breath test is done via the device, and it tells you how high your fermentation score is. The higher the fermentation = the more hydrogen in your breath. This indicates a food which is not jiving well with your body.
I was so so excited for this item I actually pre-ordered it, then I waited patiently to receive it. Finally in early December it arrived. I instantly got it out of the box and did a test which showed that I had very low fermentation. I ate a safe meal for dinner that day, so it made sense. The instructions come with satchets of FODMAP’s which you can drink to trigger a reaction. This is useful to test or calibrate your device, or if you are someone who is unsure if FODMAP’s affect you.
I can already confirm I am FODMAP sensitive, but I still wanted to test things out because I’m curious by nature. I ate a lot of high “no-no” foods, and after that I expectedly had mass amounts of bloating, pain, acid reflux & stabbing knife aches all over. I used the Food Marble every 30-60 minutes post meal and not once did I get an elevated result. In fact, I got “very low” each time. Very low, as you can see, shows up as just a small little blip because it’s about 0.1-0.3 and it’s so low it barely registers. How is this possible? I have no idea.
At this point I realized my device didn’t work. For whatever reason it very clearly wasn’t matching up to what it should be. I was bummed, but figured I would reach out to customer service for some trouble shooting. This device comes with a 1 year warranty if it’s not working properly. Although they don’t give you any info as to HOW to get ahold of someone, which I already found a little worrisome.
Well, to say that it’s near impossible to get ahold of Food Marble support would be a massive understatement. For the last few weeks I have tried every avenue of contact with the company multiple times. I have used their “contact form” online. I have sent emails to TWO different departments. I have tried their online chat in their help section. I have tried it all. Almost daily I was resending an email. I even DM’d them on Instagram. Radio silence. Not even a simple “sorry were overwhelmed with requests, we will get back to you.” Nada.
Their online chat function let’s me know someone definitely saw my message, but didn’t care to reply. I’m also pretty positive that they have gotten my multiple emails. It’s frustrating when you pay $150 for a device, and then 0 customer support after the fact.
This led me to search online to see if I could find any unbiased reviews which actually show a real patient using the Food Marble. Guess how many I found? Zero. So now the question becomes, how legit is this? It would be so easy for them to sell this device and then vanish when any issues arise. Good luck fighting with your bank to get that money back. This is what we like to call a scam. Oh, and their base is located overseas, so double “good luck” to get a cent of your money back.
With all the customers complaining of issues it’s irresponsible to continue selling units until the glitches are ironed out in the existing batch of units. Any company that holds such a low standard of operation holds no regard for their customer base either. Be careful if you’re thinking of giving them $155 because you might end up with a chunk of plastic and a hole in your bank account.
I’m really bummed to have to write a crummy review, but I have to be honest. Exploiting sick patients who don’t have extra money to spare & then knowing that they can’t touch you because you are overseas (and don’t take PayPal), is really low.
I don’t recommend this device, and further don’t recommend this company. I will update this post accordingly if I ever get a reply back from them, and if I ever get my Food Marble working. If they step up, fix their customer service issue, help me (and others), and repair the device then I will update my post with all of that info. This post will be totally honest and transparent every step of the way.